FAQ

Payments

What type of payments do you accept?
We accept all major credit cards and use a Credit Card Processor to make your payments safe, secure and easy. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.


If I forget to add something, can you charge my card?
Once your order is placed we are only able to refund your order. We are not able to add charges to your card for security purposes.

How long does it take for a refund to process?
If you are receiving a refund through any major credit card, the refund processing time is 10 business days. Don’t worry, we don’t think you’ll need to receive a refund, unless you accidentally add too many socks out of excitement.

If you are seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.

Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you will need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

If you have done all that and still the problem is not fixed, then please contact our Customer Service team.

Ordering

It’s easy to place an order with us. Login to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to Cart’. You can either carry on shopping or click ‘View Cart’ if you’ve got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Yes, click on the ‘Cart’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

We may ship items separately in the event of one or more of the items being delayed.

We’re sorry to hear you want to cancel.

To cancel your order, please go to your account. You can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked.

We’ll send you an email within an hour to let you know if the cancellation has processed.

If your order is to far into the fulfillment process, we will not be able to cancel your order. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

You can visit our Returns Policy to help you get the order back to us instead.

Don’t worry we understand that this can happen; you can try and cancel the item in your account or contact us by email.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

e’re really sorry that happened as we aim to provide high quality items to all of our customers.

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

  1. Order Number
  2. Product Name
  3. Details of the fault
  4. Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.

We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help.

We’ll need to know the following information so that we can fix this for you-

  1. Order Number
  2. Incorrect item received
  3. The correct item ordered

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Sometimes things can go wrong but don’t worry, as we can help. 

Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

Delivery

As soon as your order has shipped, we send you an email with tracking and an estimated delivery date.

You may also track your order through your account.

Have you checked for any delivery notes from the carrier? Your package may have been left somewhere safe or taken to a local office.

Our Delivery Information page can give you more details about timeframes.

All our delivery options can be found on our Delivery Information page.

Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.

Yes you can, but only for forwarders inside United States.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

Returns

Please refer to our returns policy page for more information.

You can return easily by going to your account and clicking on the order you wish to return.

Please refer to our returns policy page for more information and contact us for return.

We want all our customers to enjoy their products. If you’re not happy with the products you purchased, you can send them back to us.

Please visit our returns policy page for more information.

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

We’ll send you an email once your refund has been processed. After receiving this email, your refund should appear in your account within 5 business days. 

If you don't see your refund within 10 business days since you received our email, please contact our Customer Service team.

If a gift card or store credit was used for a purchase with a credit card, and an item is returned, the amount paid with store credit or a gift card will be refunded first. If there is an additional balance due, it will be returned to the secondary form of payment.

Why Shop With Us

  • local_shipping

    Free Shipping

    Enjoy complimentary shipping on all orders. We cover the cost so you can shop worry-free and save on delivery expenses.

  • flash_on

    Fast Delivery

    Get your orders quickly with our expedited shipping options. Most items arrive within 3-5 business days to your doorstep.

  • assignment_return

    Easy Returns

    Not satisfied? Return items within 30 days for a full refund. Our return process makes shopping risk-free.

  • verified_user

    Secure Packaging

    Your items are carefully packaged with premium materials to ensure they arrive in perfect condition, every time.